Universal Case Management
One Platform. All Cases. Seamless Automation
One Platform. All Cases. Seamless Automation
The Challenge with Fragmented Case Management
✅ Siloed Systems: Disconnected tools lead to inefficiencies.
✅ Manual Workflows: Increased resolution time and operational costs.
✅ Lack of Visibility: Poor tracking impacts decision-making and compliance.
Instellars' UCM Solution
✅ Break down silos and streamline case management with Pega-powered automation.
✅ End-to-end workflow orchestration for faster, more efficient case resolution.
✅ Real-time insights, intelligent routing, and AI-driven decisioning.
Key Capabilities
📂 Unified Case Handling
- Centralized platform for managing customer service, fraud investigations, claims processing, and more.
- Dynamic case workflows ensure seamless coordination across teams.
🛠️ Low-Code Workflow Automation
- Drag-and-drop case design for quick process adjustments.
- Reduce IT dependency with Pega’s powerful low-code capabilities.
🤖 AI-Driven Case Prioritization
- Intelligent triaging ensures high-priority cases are resolved first.
- Predictive analytics guide decision-making and escalation management.
🔍 360° Case Visibility & Compliance
- Real-time dashboards offer complete transparency across case lifecycles.
- Built-in audit trails ensure regulatory compliance.
📱 Omnichannel Case Collaboration
- Seamless interactions across email, chat, mobile, and self-service portals.
- Empower agents and customers with real-time case tracking.
Business Benefits
✅ 40% Faster Case Resolution
✅ 50% Reduction in Manual Effort
✅ Improved Compliance & Audit Readiness
✅ Enhanced Customer & Employee Experience
Why Choose Instellars?
✅ Proven Expertise in Pega UCM & Workflow Automation
✅ Industry-Specific Accelerators for Faster Deployment
✅ Deep Experience Across BFSI, Insurance, and Telecom