Customer Decisioning hub

Transform Your Customer Engagement with
Pega Customer Decisioning Hub
Leverage AI-powered insights to deliver hyper-personalized customer experiences

Transform Your Customer Engagement with Pega Customer Decisioning Hub

Leverage AI-powered insights to deliver hyper-personalized customer experiences

Talk to our CDH Experts

In today's hyper-connected world, delivering personalized customer experiences has become a top priority for businesses. Customers expect tailored interactions and offers that are relevant to their specific needs and preferences. That's where Pega Customer Decisioning Hub (CDH) comes in.

Pega CDH is a comprehensive platform that leverages artificial intelligence (AI) and machine learning (ML) to provide businesses with a 360-degree view of their customers. By unifying data from various sources, including social media, CRM, and more, Pega CDH enables businesses to make real-time, data-driven decisions that optimize engagement strategies and maximize ROI.

With Pega CDH, businesses can deliver hyper-personalized experiences across multiple channels, including email, SMS, mobile, web, and social media, for a seamless and consistent customer experience. Our platform's predictive analytics capabilities enable businesses to anticipate customer needs, preferences, and behaviours, and optimize engagement strategies accordingly.

Why CDH?

CDH Provides next best actions across channels and at scale

Improved customer experiences

Pega CDH helps businesses deliver personalized experiences across multiple channels, resulting in higher customer satisfaction, loyalty, and retention.

Data-driven decision-making

With Pega CDH, businesses can leverage data and insights to make informed decisions about customer engagement strategies, resulting in improved ROI and business outcomes.

Greater efficiency and productivity

Pega CDH's automation capabilities streamline decision-making processes, reducing manual effort and increasing efficiency, allowing businesses to focus on higher-value tasks.

Scalability

Pega CDH is highly scalable and can support businesses of all sizes, from small startups to large enterprises, ensuring that customer engagement strategies can grow with the business.

Regulatory compliance

Pega CDH enables businesses to comply with regulatory requirements, such as GDPR and CCPA, ensuring that customer data is handled securely and responsibly.

Competitive advantage

By providing businesses with the tools to deliver personalized experiences, Pega CDH can give them a competitive edge over their competitors, resulting in increased market share and revenue growth.

Case studies

BANKING FINANCIAL SERVICES & INSURANCE

How a top bank in Australia
built customer engagement engine

VIEW CASE STUDY

BANKING FINANCIAL SERVICES & INSURANCE

Modernizing Customer Engagement in Health Insurance

VIEW CASE STUDY

Energy Sector

Leading Energy Provider transforms digital experience

VIEW CASE STUDY

By the numbers

15+ CDH Consultants

5+ Live projects

100+ Pega
proficient professionals

PEGA CDH Use cases

Personalization

Customer decisioning enables businesses to deliver hyper-personalized experiences to their customers by leveraging data and insights to tailor interactions and offers.

Real-time decision-making

With customer decisioning, businesses can make real-time decisions based on customer interactions, preferences, and behaviours to optimize engagement strategies and maximize ROI.

Multi-channel engagement

Customer decisioning allows businesses to engage with customers across multiple channels, including email, SMS, mobile, web, and social media, for a seamless and consistent experience.

Predictive analytics

By analysing customer data and behaviours, customer decisioning can help businesses make data-driven decisions and anticipate customer needs, preferences, and behaviours to deliver personalized experiences that drive loyalty and retention.

Automation

Customer decisioning leverages automation to streamline decision-making processes and optimize engagement strategies, saving businesses time and resources while delivering better results.