Job Description: Decisioning Architect

Decisioning Architect is a part of Instellars’ Customer Engagement practice helping large organisations implement Martech solutions. You will be a key member of the consulting team delivering Next-Best-Action solutions using Customer Decision Hub technology.

What you’ll do:

  • Deliver customer 1:1 engagement solution using Pega Customer Decision Hub.
  • Architect Next-Best-Action solutions for clients in various business domains.
  • Implement decisioning framework for Next-Best-Action outcome using components like decision strategies, predictive models, etc.
  • Design data modelling and digital channel integrations working closely with other popular technologies like Salesforce, Adobe, SAP, etc.
  • Contribute to all phases of project lifecycle ensuring highest quality outcome.

You have:

  • 2-3 years professional experience delivering technology solutions using Martech technologies like Pega CDH, Chordiant DM, Adobe Campaign, Marketo, Salesforce MC, Unica, or other CVM tools.
  • Professional experience in Agile and SCRUM based project delivery.
  • Proven experience contributing to all phases of project lifecycle collaborating with business SMEs and IT teams.
  • Excellent oral and written communication skills with demonstrated ability to explain new concepts to business and technical stakeholders.
  • Excellent analytical, problem solving, and troubleshooting skills.
  • Strong knowledge of cloud platforms and artificial intelligence technologies.


  • Proven experience contributing to large scale digital transformation projects.
  • Experience in client facing roles conducting workshops and product demos.
  • Experience in delivering digital campaign management, customer service applications and analytics projects.
  • Certification and professional experience in relevant Martech technologies.
  • Pega Certified Decisioning Consultant (PCDC).
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Want to join our team?
Send your resume to  Careers @ Instellars