ServiceNow for Financial Services — From Platform
Adoption to Business Impact
Instellars helps regulated enterprises turn ServiceNow
into a platfrom of choice, powering customer operations, collections, disputes, and service
workflows with scale, governance, and measurable outcomes.
Instellars helps regulated enterprises turn ServiceNow into a platfrom of choice, powering customer operations, collections, disputes, and service workflows with scale, governance, and measurable outcomes.
Outcome-Led ServiceNow, Built for Complex Enterprises
Instellars is a platform-focused transformation partner, not a workflow implementer. We architect and scale ServiceNow for high-volume, regulated environments, where reliability, compliance, and speed matter.
Most ServiceNow programs stop at ITSM maturity. We go further—extending the platform into core Financial Services operations such as collections, disputes, onboarding, and customer servicing.
Our approach is simple:
Start right. Deliver
right. Scale with confidence.
Global Locations
ServiceNow projects
Person years of ServiceNow experience
ServiceNow professionals
ServiceNow Capabilities, Focused on Outcomes
ITSM & Enterprise Service Operations
Stabilize and modernize service operations with scale-ready design.
Customer Service Management (CSM) for FS
Purpose-built for account services, disputes, investigations, and servicing.
- Omni-channel case management
- SLA-driven workflows
- Integration with core banking, payments, CRM
AI-Led Collections & Recovery
Streamline debt recovery, enhance collections efficiency, and improve customer experience. By leveraging ServiceNow Case Management and AI-driven decisioning, solution optimizes every stage of the collections process, ensuring proactive, personalized, and efficient recovery strategies:
- Streamlines collections with minimal manual input
- Enhances recovery with real-time, AI-driven guidance
- Personalizes strategies using live risk and behaviour data
- Recommends tailored payment options based on customer history
Universal Case Management (UCM)
UCM is a low-code, componentized workflow and automation platform that helps organizations build and deploy applications faster, at lower cost, and with greater agility:
- Configure workflows with minimal IT involvement
- Configure business functions in 4-6 weeks without funding
- Aligned with AppEngine for seamless upgrades and agility.
- Reduce duplication, improve consistency, and accelerate delivery
Platform Architecture & Integration
Architecture-first ServiceNow foundations:
- Scalable CMDB & data models
- IntegrationHub & API strategy
- Secure, compliant platform design
AI, Automation & App Engine
- NowAssist & Virtual Agent
- Flow Designer & orchestration
- Citizen development enablement
The Instellars ServiceNow Execution Model
Architecture Before Configuration
Enterprise-first design to avoid rework and upgrade pain.
Outcome-Driven Delivery
KPIs defined upfront—resolution time, deflection, cost per case, recovery uplift.
Lean Squads, Senior Ownership
Small, expert teams. Direct accountability. No dilution.
Operate, Optimize, Expand
AMS, continuous improvement, and roadmap-led expansion into other domains.
Designed for a Declining Cost Curve
We manage ServiceNow as a long-term asset, not a project.
We actively control:
- Over-customization
- Data quality risk
- Manual handoffs
- Upgrade friction
- Tool sprawl outside ServiceNow
Value levers we unlock:
- AI-driven ticket and case deflection
- Automation of L1/L2 operations
- Legacy tool consolidation
- Faster onboarding and servicing
Predictable TCO, improving service quality, and compounding ROI.
Why Enterprises Choose Instellars
Financial Services specialization, not generic ServiceNow delivery
Proven with Tier-1 banks
Platform protection + expansion mindset
Measurable outcomes, not slideware
A partner who stays post go-live