Aviation
Air safety is of paramount importance to everyone
Air safety is of paramount importance to everyone
The Challenge
Safe operation of aircraft and air safety is of paramount importance and all players are required to follow safety management systems' guidelines and obtain approvals to operate in the region. Our client was running a linear and inconsistent paper-based processes that delayed adoption to new regulatory changes and resulted in poor customer experience.
Our Solutions
- We committed to operational excellence by bringing in Pega digital process automation with case management for delivery, one-stop portal for safety related permits and approvals with digitized regulatory processes & e-approvals.
- We integrated our solutions to the existing web portal using Pega Web Mashup and developed Pega mobile offline application for ground-safety officers, to create a case or complete any assignments from their worklist changes and synchronize when the mobile app is back online.
The outcomes
Our solution improved visibility and brought business agility, thus ensuring that the regulatory compliance is maintained across the enterprise, and consistent experiences and outcomes are achieved by reducing the approval process and increasing customer experience.
- SLA leakage reduced by 70%.
- Cost of operations reduced by 30%.
- Productivity increased by 35% to 40%.
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