Transforming the process of
claiming an insurance
Transforming the process of
claiming an insurance
The Challenge
When disaster strikes policyholders, they count on payers to step in and putting things back together. Claim management is business-critical. Processing a claim involves several stages, relying on different systems and processes for managing claim. Our client’s business was suffering from the delayed claim, increased number of customer calls and customer satisfaction levels were all-time low. No price for guessing where the business ROI was heading too.
Our Solutions
  • With our deep expertise in PEGA, we conceptualized, designed and implemented an end-to-end digitization of the 'customer journey' on top of legacy systems. We combined multiple mid-office systems with customer engagement and enabled intelligent automation through PEGA platform.
  • We streamlined claim management and Straight-through Processing (STP) by automating the processes and enhanced the self-service interface to provide accurate and optimized reports.

The outcomes

Streamlined claims management; improved claim accuracy; reduced overpayments and underpayments; increased high customer satisfaction; competitive edge; reduced time in settling insurance claims; and significant reduction in customer complaints.

  • Customer Experience : Increased customer satisfaction by 30%.
  • Efficacy : Reduced claim expenses and increased claim handling accuracy by 30% - 40%.
Stay Agile
The transformation that matters

Want to join our team?
Send your resume to  Careers @ Instellars